Refund Policy

This policy explains how refunds, cancellations, payment disputes, and customer-caused delays are handled for SWM LLC's professional services, including projects, ongoing management, and third-party costs.

1. Overview

Because our work is custom professional services rather than physical goods, this policy explains when refunds apply. It forms part of our Terms & Conditions and should be read together with any applicable proposal, statement of work, service agreement, order form, invoice, or other written agreement provided to you.

2. Consultations and Authorization to Begin Work

Initial consultations and quotes are free unless otherwise stated. No charge is made until you approve a written scope, proposal, invoice, order, or agreement. By approving an invoice, making a payment, authorizing work, or otherwise instructing SWM LLC to begin or continue services, you acknowledge and agree to the applicable terms and conditions published on our website and/or provided to you separately in writing.

3. Payments, Partial Payments, Deposits, and Discounted Invoices

• Payment constitutes acceptance. Payment of any invoice, deposit, installment, retainer, or other amount constitutes your acknowledgment and acceptance of the applicable service scope, payment terms, refund policy, and other terms and conditions referenced on our website or provided separately in a written agreement, unless a separately signed agreement expressly states otherwise.
• Partial or discounted payments do not create a refund right. A partial payment, installment payment, deposit, promotional price, discounted invoice, negotiated payment, or other reduced payment is subject to the same contractual terms as the underlying service. Such payments are not refundable merely because the customer has paid only part of the total invoice or received a discount.
• No payment reversal as a substitute for cancellation. A customer may not use a chargeback, payment dispute, payment reversal, or similar process to circumvent the cancellation and refund procedures in this policy. Customers should contact SWM LLC first and allow the company a reasonable opportunity to address a legitimate billing concern.
• Payment does not guarantee a particular business result. Unless expressly guaranteed in a written agreement signed by SWM LLC, payment is for the services and deliverables described in the applicable scope and does not guarantee sales, revenue, rankings, advertising performance, marketplace approval, account approval, profitability, or any other particular outcome.

4. Fixed-Scope Projects

• If you cancel before any work has begun, you may be entitled to a refund only to the extent permitted by the applicable written agreement and this policy.
• If work has begun, amounts paid may be retained to cover work performed, time reserved, commitments made, administrative costs, and any third-party costs already incurred or committed on your behalf.
• Once a deliverable has been completed and delivered, the amount attributable to that deliverable is non-refundable, subject to any express written warranty or obligation in the applicable agreement.
• Where a project is divided into milestones, phases, or installments, each completed phase may be treated as earned when the applicable work has been performed or the deliverable has been made available to the customer.

5. Customer Delays, Inaction, and Failure to Cooperate

SWM LLC depends on customers to provide timely information, approvals, access credentials, files, content, product information, feedback, decisions, payments, and other materials reasonably required to perform the services. Delays caused by the customer do not automatically extend refund rights or create a right to cancel without applicable charges.

• Customer-caused delays, missed deadlines, failure to respond, failure to provide required materials, failure to provide access, delayed approvals, or failure to complete requested actions are not grounds for a refund for work already performed, time reserved, or services already made available.
• If customer inaction prevents SWM LLC from completing a project, the company may pause, reschedule, or close the project after reasonable notice. Amounts attributable to work already performed or commitments already made remain payable and/or non-refundable as applicable.
• Any project timeline or delivery date may be adjusted when delays result from the customer, a third-party platform, vendor, payment processor, marketplace, or other circumstance outside SWM LLC's reasonable control.

6. Ongoing Management and Recurring Services

Monthly management fees cover work performed, resources allocated, and availability reserved during the applicable billing period. Monthly fees are non-refundable once the billing period has begun, except where the applicable written agreement expressly provides otherwise. You may cancel future months with written notice as set out in your scope or agreement; cancellation does not retroactively cancel charges already earned or incurred.

7. Third-Party Costs and External Platforms

Amounts paid to or committed to third parties on your behalf — including advertising spend, inventory purchases, subscriptions, software, marketplace fees, domain or hosting costs, payment-processing fees, platform fees, contractors, or other external expenses — are non-refundable once spent, processed, or committed, except to the extent the relevant third party issues a refund.

SWM LLC is not responsible for delays, suspensions, denials, policy changes, outages, account restrictions, or other actions taken by third-party platforms or providers. Where applicable, such matters do not by themselves create a refund entitlement for SWM LLC's services already performed.

8. Refund Exclusions

Except where required by applicable law or expressly provided in a signed written agreement, refunds are not available for:

• services already performed or deliverables already completed or delivered;
• partial payments, deposits, retainers, installments, or discounted invoices solely because the customer later changes their mind or decides not to continue;
• customer-caused delays, inactivity, failure to respond, failure to provide required materials, or failure to provide access or approvals;
• third-party costs that have already been spent or committed;
• customer dissatisfaction with a business result where no specific result was expressly guaranteed in writing;
• changes in the customer's business circumstances, budget, priorities, strategy, or decision to discontinue a service after work has begun; or
• amounts disputed solely to avoid contractual payment obligations after services have been authorized or performed.

9. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact SWM LLC at info@swmllc.co before initiating a payment dispute or chargeback whenever reasonably possible. A payment dispute does not automatically establish that a refund is owed.

SWM LLC reserves the right to provide the applicable invoice, agreement, scope of work, communications, proof of authorization, project records, deliverables, payment records, and other relevant documentation to a payment processor or financial institution when responding to a disputed transaction.

10. Changes to Scope or Customer Cancellation

If a customer requests a material change to the agreed scope, pauses a project, or cancels after work has begun, SWM LLC may invoice or retain amounts corresponding to work performed, resources committed, non-cancellable third-party costs, and other charges permitted by the applicable agreement. A customer request to change or discontinue a service does not automatically convert earned fees into refundable amounts.

11. How to Request a Refund

Email info@swmllc.co with your name, the applicable service or invoice, the payment date, and the reason for your request. We aim to review and respond within 5 business days. Approved refunds are issued to the original payment method where reasonably practicable.

12. No Waiver of Legal Rights

Nothing in this policy is intended to waive, limit, or exclude any right, remedy, or protection that cannot lawfully be waived or excluded under applicable law. If a provision of this policy is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

13. Entire Agreement and Governing Documents

This Refund Policy supplements SWM LLC's Terms & Conditions and any applicable written agreement. If there is a conflict between documents, the order of precedence will be determined by the applicable signed agreement or other controlling contract. SWM LLC may require customers to review and accept updated terms before purchasing additional services.