Refund Policy

This policy explains how refunds work for SWM LLC's professional services, including projects, ongoing management, and third-party costs.

1. Overview

Because our work is custom professional services rather than physical goods, this policy explains when refunds apply. It forms part of our Terms & Conditions.

2. Consultations

Initial consultations and quotes are free. No charge is made until you approve a written scope.

3. Fixed-scope projects

• If you cancel before any work has begun, you are entitled to a full refund of amounts paid for that project.
• If work has begun, we will refund amounts paid less the value of work already performed and any third-party costs already incurred on your behalf.
• Once a deliverable has been completed and delivered, it is non-refundable, though we include the revisions stated in your scope.

4. Ongoing management

Monthly management fees cover work performed during that month and are non-refundable once the month has begun. You may cancel future months with written notice as set out in your scope; you will not be billed for months after the notice period.

5. Third-party costs

Amounts paid to third parties on your behalf — such as advertising spend, inventory purchases, subscriptions, or platform fees — are non-refundable once spent or committed.

6. How to request a refund

Email info@swmllc.co with your name, the service, and the reason for your request. We aim to review and respond within 5 business days. Approved refunds are issued to the original payment method.

7. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly — most issues are settled quickly without the need for a formal dispute.